Last updated October 23, 2026.
This notice explains what the 24KaratCrew website collects and why. It covers the public site and free accounts.
What we collect
Free account. If you create an account, we store your email address and authentication details. Email and password sign-in is handled by our authentication provider; if you choose Google sign-in, Google shares basic account identifiers with us.
Profile details you choose. Any display name or profile information you decide to add.
Contact submissions. When you write to us through the contact page, we receive your name, email, topic, message, and an order number if you include one.
Shop launch list. If you opt in to hear when the Shop opens, we store your email, your consent, and the time and source of that consent. Every launch email includes an unsubscribe link.
On-device storage. The site uses necessary browser storage for your sign-in session, your motion preference, and — only when the Shop opens — a cart identifier.
An unfinished story form also saves contact details and story text in this browser on this device. This may include sensitive personal information and parent or guardian details. The draft expires 24 hours after its last save; expired drafts are removed when the form next opens. “Start over” clears it immediately. Saving the form successfully to your private story page also clears this local form draft; it does not delete the story saved with us.
Your private story-status token is remembered in this browser so you can return to your story. It is separate from the 24-hour form draft and stays until you forget the private link or clear this site’s browser storage. Anyone using this browser, or holding your private link, may be able to view your story. On a shared device, use “Start over” for unfinished text and forget your private link when you are done. Neither the local draft nor the remembered token is used for marketing.
Technical and analytics data. Limited technical data keeps the site reliable and gives us aggregate insight into pages, devices, sources, and countries. We never see balances or transactions as part of this brand site.
Media data. Where needed, playback and security data keeps videos working and protects the site.
Who helps us run the site
We use service providers to operate: Lovable for hosting and email, Supabase for authentication, database, and storage, and Google if you sign in with Google. Stripe processes payments for Guaranteed Story Features and past Crew memberships, and Shopify will power the Shop once it opens. Your card details are processed by Stripe (or Shopify, for future Shop orders) — 24KaratCrew never stores your full card number.
Get Featured stories
When you send a story we keep your name, email, social handle, story text, links, your consent answers, a guardian's name and email when you are under 18, and the clips and photos you upload. Media is stored in private storage, only reachable through short-lived links, and seen only by you (through your private status link) and the 24KaratCrew team.
Email confirmation. Before a story can be sent for review, we email a one-time confirmation link to the address on the application to prove it is yours. The link works once, expires after 30 minutes, and is stored only as a secure hash. A free submission is counted only after the email address is confirmed this way — one completed free submission per confirmed email address. Confirmation links and your email address are never used for marketing.
Our source-media deletion targets are: unfinished drafts after 7 days without activity, declined or withdrawn stories within 72 hours, approved unpaid stories 7 days after the offer ends, and published stories 30 days after posting. Automated deletion is currently paused and has not been operationally verified, so these deadlines are not guaranteed and media may remain longer. You can request deletion at official@24karat.media. Paid stories in production are kept until completed; legal holds may extend retention. Written story, consent, and payment records are kept separately.
For a paid feature we keep your separate future-charge consent version and time, Stripe customer/setup/payment-method identifiers and payment events. Card details, including card number and security code, go directly to Stripe and are never collected or stored by us. A saved card is not a charge or reserved funds. New saved-card review has no deadline; legacy offer expiry applies only to historical offers. Withdraw permission before a charge begins through your private status page; processing charges need reconciliation.
Past Crew memberships
For people who bought the one-time Crew membership, we keep the purchase record, Crew Pass number, and Stripe payment events so we can keep or remove Crew Library access. Card details stay with Stripe.
What we never do
We do not sell your personal information. Marketing emails are sent only with your separate opt-in, and you can unsubscribe at any time.
How long we keep information
Account data is kept while your account exists or is needed. Contact messages are kept for support and record purposes. The launch list is kept until you unsubscribe. Story media follows the schedule in "Get Featured stories" above. Legal, security, and payment records are kept when applicable.
Your choices
You can request access, correction, or deletion of your information by emailing official@24karat.media.
Age
The site can be viewed publicly by anyone. Free accounts are intended for people 13 and older, and we do not knowingly invite account creation by children under 13. Paid story features must be bought by someone 18 or older; people under 18 may share a story only with a parent or guardian’s permission.
Security and impact counts
We use reasonable security measures, but no service can promise perfect security. Public impact counts, like meals provided, are aggregate totals — they are not your personal account balances.
Changes and contact
If this notice changes, the updated version will appear on this page. Questions: official@24karat.media.