Website Terms

The site

24KaratCrew is a brand and community created by Arkel Hutchins. The site shares real stories, films, and the Crew's mission of helping people, including providing meals.

Free accounts

Free accounts are intended for people 13 and older. If you cannot legally agree to these terms yourself, use the site with a parent or guardian's permission as required by the law that applies to you. Keep your sign-in details secure and give truthful information.

Content

Videos, images, and text on this site are for your personal viewing.

Using the site fairly

Do not misuse, scrape, attack, or disrupt the site, and do not impersonate anyone or use it for fraud. We may suspend access to protect the site or other people.

Stories you send us

Stories and messages you submit remain your content. Sending something for consideration does not automatically transfer ownership and does not guarantee publication. Get proper permission before submitting someone else's private material.

Impact language

The public "meals provided" number changes only after a meal donation is completed and confirmed. The separate "$3,000+ given to people in need" figure is a minimum. References to Feeding America describe where meal donations have gone; they do not state a partnership or endorsement.

Get Featured

You can send a story free, or apply for the paid $240 Story Feature.

• Free submission. $0. A chance to be chosen only. There is no promised post, platform, date, tag, or format. One completed free submission per confirmed email address — you confirm your address with a one-time emailed link before your story is sent, and withdrawing a completed submission does not reset the limit.
• Story Feature: $240, one time. After we review your real clips and photos and approve the feature, and after your payment is confirmed, Arkel Hutchins / 24KaratCrew scripts, films or edits one story from your media and posts it on each of the four official @24karatcrew accounts—TikTok, Instagram, YouTube and Facebook—on a mutually agreed date, tagging your account where the platform technically allows it, and keeps it available for at least 90 days unless removal is required by law, platform rules, or your request. Reasonable factual corrections are included. The job is complete only when all four posts are live.
• Platform limits. Each platform has its own rules. If a platform refuses, limits or removes a post for reasons outside our control, we tell you, try a compliant fix, and if one platform still cannot carry it you may choose a fair partial refund for that platform. We never hide paid status or work around platform rules.
• Saved-card permission. At initial paid submission (1 story video, 2 supporting videos and 10 photos), you enter card details only in Stripe’s secure form and explicitly authorize one automatic off-session charge of exactly $240 USD if we approve. Saving the card makes no charge or authorization hold. Review has no deadline. Declined stories are never charged. You may withdraw permission before charging begins; if processing has already begun, cancellation needs provider reconciliation and any charge must be resolved before closure.
• Card failures. A saved card is not reserved funds and can expire, be declined or require bank authentication. Approval alone is not payment. No production begins until Stripe confirms successful payment. Use your private status page for a secure update or support. Full media is requested after successful payment for new saved-card applications. Historical offers and already paid/refunded records retain their original terms.
• No reach guarantee. We do not promise views, likes, follows, engagement, sales, revenue, donations, fundraisers, platform rewards, or any outcome. Our audience is a possible reach, not a promise.
• Not a donation. Feature fees pay for making the story. They are not charitable donations and do not change the public meal total.
• Disclosure. Every paid feature, and every business or promotional story, is posted with the paid-partnership or sponsorship label each platform and the law (including FTC endorsement rules) require.
• Who may buy. The person who pays must be 18 or older. Anyone under 18 may share a free story only with a parent or guardian's permission.
• Your rights and consent. You confirm you own the media you send or have permission to share it, and that everyone shown agreed (a parent or guardian for anyone under 18). You keep ownership. You give 24KaratCrew a non-exclusive, worldwide, royalty-free license to edit, publish, and keep publishing your story and its media on 24KaratCrew channels. You can withdraw before your story is posted.
• Refunds. If we can't produce your paid story after payment, you get a full refund. Once the story is posted, the fee is not refundable except where the law requires. Duplicate, unauthorized, or reversed charges are always handled.
• Scheduling. We produce a limited number of features each week. Slots are agreed with you after payment.
• Files. Uploads have size limits. The Privacy Policy explains deletion targets and the current pause in automated deletion. Keep your own copies.

Past Crew memberships

Crew memberships are no longer sold. If you bought the $24 one-time Crew membership, you keep your Crew Library access and Crew Pass under the terms you bought it with: one time, no renewal, for people 18 and older, for personal viewing only. Refunds required by law, and unauthorized, duplicate, or reversed payments, are still handled, and access may be removed if a payment is refunded or reversed, or for abuse.

Shop — not open yet

The Shop is not open; product pricing, shipping, returns, tax, and the planned 24-meals-per-item terms will appear before any product can be purchased.

Emails

Account and security messages are part of the service. Product marketing is sent only with your separate opt-in, and you can unsubscribe at any time.

Availability and changes

We do not guarantee uninterrupted operation of the site. These terms may change; the current version will always appear on this page. Questions: official@24karat.media.